Privacy Policy

General Policy:

We collect personal information from you, including information about your:

  • name

  • contact information

  • location

  • interactions with us

  • billing or purchase information

We collect your personal information in order to:

  • Process payments, Quotes, Issue warranty on goods, and to ship goods to customers

 

Besides our staff, we share this information with:

  • Our website manager CL Technologies in order to manage and improve our website and online business interests, this information is shared only with them and will not be disclosed to any further third party.

 

Providing some information is optional. If you choose not to enter the information marked as required fields (*), we'll be unable to provide goods or services to you.

We keep your information safe by storing it securely and by only allowing access to relevant staff members.

In the event you proceed with a purchase from our website we will hold some personal information indefinitely for lifetime warranty purposes. These include your first and last name, the product that you purchased, the price and on what date.

In the event that you cancel a purchase we will hold your information for up to two years. This information will be stored securely and will only be used for the purpose of analytics and abandoned cart recovery unless otherwise agreed for the purposes of future contact and marketing by or on our behalf.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@fehuforge.com.

 

GDPR Compliance:

Statement: We will take all measures to ensure compliance with the General data privacy regulations of the European Union to ensure that our customers data is as secure as possible and used only for the purposes consented to by the user submitting data through our website. Please see our website cookie policy here for information regarding the use of cookies.

1. Where we store your data and security

1.1 We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and to receive our Services and deal with payment. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage with and the use of the EU-approved Model Contractual Arrangements. Your acceptance of this Privacy Policy shall be your consent permitting us to store or transfer data outside the EEA if it is necessary for us to do so.

2.2 Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see the European Commission: EU-US Privacy Shield.

2.3 Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

2.4 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

2.5 By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

 

2.6 Any payments made by you, will be encrypted.

2.7 We have implemented security measures such as a firewall to protect any data and maintain a high level of security.

 

2.8 Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.

2.9 If we give you a password upon registration on our Website, you must keep it confidential. Please don't share it.

2.10 We will keep personal data for as long as is necessary which is usually the life of our relationship and up to a period of seven years after our relationship have ended. We may however be required to retain personal data for a longer period of time to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.

 

 

3.Disclosing your information

We are allowed to disclose your information in the following cases:

3.1 We are allowed to disclose your information in the following cases:

3.1.1 If we want to sell our business, or our company, we can disclose it to the potential buyer.

3.1.2 We can disclose it to other businesses in our group.

3.1.3 We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.

3.1.4 We can exchange information with others to protect against fraud or credit risks.

 

3.2 We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:

At the writing of this policy, we do not share information with any other organisation and do not consent to the access by any third party.

 

3.3 Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

 

 

4.Your rights

4.1 When you submit information via our website, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data.

4.2 Under the GDPR, you have the right to:

- request access to, deletion of or correction of your personal data held by us at no cost to you.

- request that your personal data be transferred to another person (data portability).

- be informed of what data processing is taking place.

- restrict processing.

- to object to processing of your personal data; and

- complain to a supervisory authority.

 

4.3 You also have rights with respect to automated decision-making and profiling as set out in section 6 below.

4.4 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

 

4.5 To enforce any of the foregoing rights or if you have any other questions about our website or this Privacy Policy, please contact us at info@fehuforge.com.

 

5.Changes

5.1 If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.

6.Automated Decision-Making and Profiling

6.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.

 

6.2 The right described in section 6.1 does not apply in the following circumstances:

a) the decision is necessary for the entry into, or performance of, a contract between the you and us.

b) the decision is authorised by law; or

c) you have given you explicit consent.

 

6.3 Where we use your personal data for profiling purposes, the following shall apply:

a) Clear information explaining the profiling will be provided, including its significance and the likely consequences.

b) Appropriate mathematical or statistical procedures will be used.

c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and

d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

7.Terms and Conditions

7.1 Please also visit our Terms and Conditions section here establishing the use, disclaimers, and limitations of liability governing the use of our Website.

8.Your Consent

 

8.1 By using our website and by way of acknowledgment, you consent to our Privacy Policy.

 

 

9.Dispute Resolution

9.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

9.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

 

9.3 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings.

 

9.4 If the parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both parties, shall be final and binding on them.

 

9.5 If the parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by the governing body in the jurisdiction of the website’s operation.

 

9.6 Any dispute shall not affect the parties' ongoing obligations under this Privacy Policy.

 

10.Cookies

 

10.1 All Cookies used by and on our website are used in accordance with current New Zealand and EU Cookie Law.

 

10.2 We use cookies to distinguish users and improve our website. Please look at our Cookie Policy for more cookie information.